Effective Date: 01-Nov-2024
Last Updated: 01-Nov-2024
Introduction
At HAG Pakistan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding data collection, use, and sharing when you visit or make a purchase from https://hagpakistan.com.
Who We Are
HAG Pakistan is a company dedicated to crafting high-quality, durable wood furniture designed to last for generations. Our website is operated by HAG Pakistan, located at:
- Address: 1-A Ahbab Colony, Main road, near canal view metro station, multan road, lahore.
- Contact Email: info@hagpakistan.com
- Contact Number: 0321-8842723
This Privacy Policy applies to all interactions on our Site, including purchases, newsletter sign-ups, and customer inquiries.
1. Information We Collect
We collect various types of information to improve our services, fulfill orders, and provide a seamless experience. Below, we explain what information is collected and why.
Personal Information
- Types Collected: Name, email address, contact number, mailing address, and payment information.
- Purpose: To complete transactions, fulfill orders, provide customer support, and communicate with you regarding your purchases.
- Legal Basis: Collected based on user consent when placing an order or registering on our Site.
Transactional Data
- Types Collected: Order details, purchase history, payment method details (excluding sensitive card information stored externally).
- Purpose: To process payments, provide order confirmations, and maintain a record of transactions for accounting.
- Retention Period: Stored as required by local accounting and tax regulations.
Technical Data
- Types Collected: IP address, browser type, device type, pages visited, and actions taken on our Site.
- Purpose: To improve site performance, troubleshoot issues, and enhance user experience.
- Legal Basis: Collected based on our legitimate interest to operate and improve our Site.
Contact Form Data
- Types Collected: Name, email, and any information you choose to provide.
- Purpose: To respond to inquiries, provide customer support, and follow up on your requests.
- Retention Period: Retained for six months solely for customer service purposes and not used for marketing.
Cookies and Tracking Technologies
- Types Collected: Cookie data includes session identifiers, login status, language preferences, and browsing preferences.
- Purpose: To remember user preferences, track website performance, and personalize content.
- Consent Management: Users are informed about cookies upon their first visit, with options to manage cookie settings via their browser.
Analytics Data
- Types Collected: Aggregated and anonymous data about user activity on our Site, collected through third-party providers (e.g., Google Analytics).
- Purpose: To analyze trends, measure traffic, and understand usage patterns.
- Opt-Out: Users can opt-out by adjusting browser settings or through Google’s Analytics opt-out tool.
2. How We Use Your Information
We use the information collected from you to operate and enhance our business:
- Order Fulfillment: To process orders, deliver products, and maintain records for accounting.
- Customer Communication: To communicate order updates, handle inquiries, and notify you of changes to our terms and services.
- Marketing: With your consent, we may use your email to send promotions or updates. You can opt-out at any time by following the unsubscribe link.
- Website Improvement: To assess and improve our website functionality, identify issues, and optimize user experience.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share data with third parties in limited circumstances, as outlined below:
- Service Providers: We work with trusted third parties, such as payment processors, delivery services, and IT support, to assist in our operations. These partners are required to handle your data according to strict confidentiality agreements and only for the purpose we specify.
- Legal Compliance: We may disclose your information to law enforcement or regulatory authorities if required by law or to protect our legal rights.
Links to Third-Party Websites: Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies if you navigate to them.
4. Retention of Your Data
We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention periods are as follows:
- Contact Form Submissions: Six months for customer service purposes.
- Order Information and Transactional Records: Ten years for accounting and legal compliance.
- Analytics Data: One year to analyze trends and improve our website.
5. Your Rights Over Your Data
You have the following rights with regard to your personal information:
- Access and Correction: You may request access to or correction of your personal information. Contact us to make any changes or receive a copy of your data.
- Data Deletion: You may request the deletion of your data by contacting us. Some information may be retained for legal compliance.
- Data Portability: You can request to receive your data in a structured, commonly-used format.
- Withdraw Consent: If you previously consented to marketing, you may withdraw your consent at any time.
To exercise any of these rights, please reach out to us at privacy@hagpakistan.com.
6. International Data Transfers
If your data is transferred outside of your country, we ensure it is protected by appropriate safeguards. Any third-party providers we use are bound to European data protection standards, following frameworks such as the EU-U.S. Privacy Shield or standard contractual clauses.
7. Security Measures
We prioritize your data security by implementing technical and organizational measures, including:
- SSL Encryption: All data transmitted through our website is encrypted to prevent interception.
- Access Controls: We limit access to personal data only to those employees or service providers who require it for their tasks.
- Regular Training: Staff are trained on best practices in data protection and privacy.
Despite these efforts, please remember that no internet transmission or storage is entirely secure. We encourage you to take appropriate precautions when sharing information online.
8. Data Breach Procedures
In the unlikely event of a data breach, we have procedures to address potential and actual breaches. This includes notifying affected individuals and the relevant authorities as required by law. We investigate incidents to prevent future breaches and implement corrective actions.
9. Third-Party Data Sources
Occasionally, we may receive data from third parties, such as social media integrations or customer reviews. We ensure these third-party providers comply with privacy standards and only share non-sensitive information with us.
10. Automated Decision-Making
Our Site does not currently engage in automated decision-making or profiling activities that affect your rights.
Contact Information
For privacy-related concerns or questions, please contact:
Phone: 0321-8842723
Email: privacy@hagpakistan.com